Returns and Refund Policy
Due to the nature of custom-made products, we ONLY accept returns & exchanges on faulty products. yeasigns will make every effort to resolve issues and replace, refund or partially refund the product. The final resolution for defective products is decided on a case-by-case basis, and is at the sole discretion of yeasigns .
– All custom signs are FINAL. They are handcrafted and made for the precise purpose and will of the buyer. Our team fix and connect those sign by hand. Therefore, your custom sign could not be 100% matching with mock-up. We believe all craft item is unique.
– The color of our custom product from our website or mock-ups for reference only.
We do not accept cancellations once your order is placed. Unwanted or incorrect orders cannot be canceled.
If your item arrives damaged or defective, please contact our support team at email@example.com and include both a video and a photo for diagnosis and quality assurance purposes within 7 days.
We do not accept return for any reason. We will send replacement if the item is defective after received. If a replacement has been approved, yeasigns will produce & ship it in the quickest possible time-frame. If a partial or full refund is agreed, this will be processed within 14 days of you receiving the product.
If you have any questions regarding our Returns Policy for a neon sign or standard design, or would like to start a Return or Exchange, please contact us at firstname.lastname@example.org.